Mission and Integrity

Last week, I announced the results of our community-wide efforts to review the Darden School’s mission statement. Darden is a mission-driven school. The mission statement guides our actions and expresses the distinction and strength of our culture and our commitment to graduate business education and executive development. As Dean of Darden, I use our mission statement virtually every day in tasks such as aligning our community, setting strategy, and communicating what we value. The mission statement is important; it is our North Star, offering direction for us all.

In April 2012, I assembled a Review Team to lead a review of the statement because it is important to periodically examine the statement, which has been in effect since 2008. I told the team that a successful end result would be a mission statement that reflects the best thinking of stakeholders from across the enterprise and that will inspire each of us as we pursue our daily activities.

The Review Team was formed with members representing many areas within Darden. The team solicited extensive feedback from internal and external constituents, including faculty, staff, alumni, trustees, corporate partners and students from all of our degree programs. Based on the input, the team proposed a new statement, which it presented in numerous sessions with the community. The team listened well to suggestions, revised, and returned with a recommendation. Under our school governance, the Faculty approved the final statement.

Here’s our new mission statement:

The Darden School improves the world by developing and inspiring responsible leaders and by advancing knowledge.

Critical to our success are:

  • Transformational learning experiences that develop discerning judgment and the ability to act decisively;
  • A supportive and diverse community that encourages its members to collaborate and excel;
  • Enduring relationships that help individuals and organizations thrive.

I like the attributes of the new statement and highlight four phrases that sprang up in the recent review:

“The Darden School improves the world” may sound like a lofty aspiration to some, but we see this statement in action each day. Business brings people together to create value.

Responsible leaders are determined to make business a force for good in the world.

– Emphasizing that “advancing knowledge” is integral to our mission reflects the importance Darden has placed on research and thought leadership in recent years. Darden’s faculty and staff advance knowledge in myriad ways: by developing case studies, innovating academic programs, writing journal articles and books, speaking at conferences and engaging with the media, to name a few.

– Recognizing our “supportive and diverse community that encourages its members to collaborate and excel” is critical. We are a team. Our victories are each other’s victories.

Why spend much energy on a mission statement?

I occasionally meet people who roll their eyes when someone (me) starts talking about mission, vision, and values. “It’s vaporware, motherhood-and-apple-pie,” they say. Perhaps those folks were burned by other communities that talked big and delivered little. In any event, it is true that the proof of a mission statement is in its observance. At Darden, we aim to deliver what we say we’ll deliver—doing so is a norm expressed in another important statement, also found on our intranet: “We act with integrity; we do what we say.” By putting in writing what we believe and expect, we hold ourselves to a high standard. Living up to such a standard is the core of being a community of integrity.

Each year in January, I write to the Darden Community to remind us to: manage, study, lead, and work with integrity because

  1. We want to create a sustainable legacy for Darden.  To incorporate ethics into our workplace mindset is to think about the kind of world that we would like to live in, and that succeeding generations will inherit. 
  2. Ethical behavior builds trust and dividends of trust are valuable.  The foremost dividend is an unimpeachable reputation. Equally important, ethics and trust build strong teams and strong leadership.  Stronger teams and leaders result in more agile and creative responses to problems.  Ethical behavior contributes to the strength of teams and leadership by aligning employees around shared values, and building confidence and loyalty.
  3. The Darden mission statement calls us. We share expectations that create a community of trust.  The recent Mission Statement review reaffirms our intentions: to develop and inspire “responsible leaders” and to “advance knowledge.” We can’t advance our mission if we don’t have a community of trust.
  4. Darden can’t afford the costs of doing otherwise. We cannot afford to lose one shred of our reputation; we cannot afford to lose one talented member of our community, applicant, or corporate partner over an ethical lapse; and we cannot afford to lose our self-confidence and self-respect.

These and other reasons should motivate all of us to walk the talk. 

Here is what I ask of you in 2013.  First, encourage others around you to do what’s right. We are not an "anything goes" community.  We have mutual expectations for exemplary behavior. No number of messages from the Dean can top the impact of peer expectations.  A community is only as strong as its most vulnerable link.  Help those who may be headed in the wrong direction.  Speak up for our values.

Second, if you see something, say something.  The UVA Honor System provides representatives with whom students and professors can share their concerns on a confidential basis.  Similarly, faculty and staff members can share concerns with senior leaders, me, and/or Barbara Deily, Chief Audit Executive of the University (434-924-4110, deily@virginia.edu). The mark of a good organization is not that it never has ethical lapses, but rather what it does about them. At Darden we must get the facts and take appropriate action as fast as possible.

Finally, at a personal level, make a commitment to go the extra mile for what’s right.  Mahatma Gandhi said, "you must be the change you want to see in the world." The change that Darden aspires to see is expressed in our mission statement. If we want to live in a community of trust and integrity, we must live that vision.

The Meaning of First Coffee—and a Reflection on Martin Luther King Jr.

“The universe is so structured that things do not quite work out rightly if men are not diligent in their concern for others. The self cannot be self without other selves. I cannot reach fulfillment without thou. Social psychologists tell us that we cannot truly be persons unless we interact with other persons. All life is interrelated. All men are caught in an inescapable network of mutuality, tied in a single garment of destiny.”

        –Martin Luther King, Jr.

“First Coffee? What’s in it for me? Leave me alone so I can do my email.” A student said this to me some years ago, exasperated after I asked him to join me for First Coffee at the end of the first class period. I replied, “It’s really not about you; it’s about all of us.” The student came along rather grudgingly. Perhaps First Coffee was the turning point. He’s gone on to career success. We’ve been friends over many years since then. I think the outcome has to do with Martin Luther King’s “I” versus “thou.”

First Coffee, which starts up again tomorrow, is one of the oldest traditions at Darden, a daily gathering for free coffee from 9:25 to 10:00 a.m. every school day. Faculty, staff, and students show up and mingle over fresh-brewed java. In the spectacular weather of Virginia’s fall and spring, we hold this outside; in other weather we gather in the big atrium in Saunders Hall. Bang on the dot at 10:00, the place is deserted as classes resume.

Darden’s alums recall First Coffee most affectionately—even my student, who years ago, resisted the invitation to First Coffee. Why is that? Indeed, as my student asked, what is in it for anyone?

Quite simply this: First Coffee affirms that Darden (or any enterprise) is greater than the sum of its parts. Each of us wants to be part of something greater—First Coffee affords a daily reminder of what that “something” might be. Of course, there is an obvious utilitarian advantage to First Coffee: I get a great deal of business done in a series of brief conversations with colleagues and students; and for social networkers, First Coffee really hones your ability to work a room. But there’s so much more to First Coffee than utility: you connect with one another in ways that transcend work and competition. You practice empathy (“how are you doing after your illness?”), social awareness (“how does Chinese New Year compare with American New Year?”), conflict management (“I didn’t mean to disrespect your analysis in class”), engagement (“let’s organize a round of golf/tennis/bowling/cricket”), and so on. First Coffee is part of Darden’s “secret sauce” that produces the extraordinary bonding among students, faculty, and staff.

To some people, First Coffee might look like a mundane daily routine. Yet it models for us the kind of casual connectivity that business leaders must practice in order to have high impact in their enterprises. From time-to-time we hear about the virtue of Management By Walking Around (MBWA). Darden offers an excellent practicum in this: MBHOAFC (Management By Hanging Out At First Coffee). Come to First Coffee and learn.

The relevance of First Coffee comes to mind because of the example of Martin Luther King, Jr., whose annual holiday the U.S. will observe on Monday, January 21.

A figure of heroic proportions, he rocked the world. Between the publication of his first book, Stride Toward Freedom, in 1958 and his assassination in 1968 he led an extraordinary nonviolent movement against racism. He achieved this by building a community. As James Washington put it, “In this brief span of time, the United States experienced a moral, religious, and political revolution whose tremors were felt around the world.” And they are still being felt. I have blogged a thankful remembrance of King in previous years (see this, this, this, this, this, and this.) His writings are so rich, deep, and relevant to the development of business leaders that I don’t expect to run out of reflections any time soon.

As we start up the second semester and resume gatherings such as First Coffee, King affords a valuable reminder that to build a vibrant community, to achieve high performance, or to lead change in an organization requires active outreach, engagement, and most importantly commitment: “I cannot reach fulfillment without thou.” We can think of the “garment of destiny” as the eventual fate of an organization; such a garment depends on threads of commitment. My years as a leader have taught me that Martin Luther King got it exactly right.

Martin Luther King, Jr. day affords an opportunity to reflect on King’s example and his relevance to our work and lives. And First Coffee affords a daily reminder that growth as leaders depends on committing to King’s “inescapable network of mutuality.”

Cuba Libre

The Cuba Libre is a cocktail that mixes Coca-Cola and Bacardi Rum—popularized in the 1950s, it is part of the romantic appeal of Cuba that includes Ernest Hemingway, the Cha-Cha, Mambo, palm trees, tropical climes, independence uprisings, and revolutions. That you can find neither Coke nor Bacardi in Cuba these days is the springboard for some reflections relevant to business leaders.

I visited Havana over the New Year’s break as part of the people-to-people program and found that Cubans there were warm and welcoming. Hand-rolled cigars are easy to buy. And the Caribbean in January beats the weather prevailing over most of North America. But the cultural romance that might draw visitors to Cuba wilts under the realization that Cuba is not very different from other emerging economies: edifices and infrastructure have grown dilapidated; begging is visible; the government runs everything except for tourist hotels and a few paladares, privately-owned restaurants; artists and intellectuals talk optimistically about a liberalizing trend and yet acknowledge that Fidel Castro’s famous dictum remains the rule: “Within the Revolution, everything; outside the Revolution, nothing”—criticism or social commentary that is outside the Party Line is prohibited. Che Guevara whose charismatic visage can be seen everywhere, has been dead for 46 years. Cuba seems like a country with neither excitement nor prosperity, a country that lost its mojo.

A typical metric of wealth or prosperity of a country is gross domestic product per capita. Based on the most recent data, Cuba ranks 112 out of 228 countries listed in the CIA Factbook. As the following table shows, Cuba does not particularly stand out in its region.

Rank   Country GDP/Capita (PPP)
11 United States $48,300
15 Cayman Islands $43,800
24 British Virgin Islands $38,500
45 Bahamas, The $30,400
55 Barbados $25,000
59 Aruba $21,800
62 Trinidad and Tobago $20,000
70 Antigua and Barbuda $17,100
72 Russia $16,700
73 Puerto Rico $16,300
77 Saint Kitts and Nevis $15,600
79 Sint Maarten $15,400
84 Curacao $15,000
86 Mexico $14,700
87 Virgin Islands $14,500
89 Dominica $14,300
90 Panama $14,100
91 Grenada $13,800
94 Saint Lucia $13,100
96 Venezuela $12,600
99 Anguilla $12,200
100 Costa Rica $11,900
104 Turks and Caicos Islands $11,500
105 Saint Vincent and the Grenadines   $11,500
112 Cuba $9,900
115 Dominican Republic $9,300
117 Jamaica $8,900
120 Ecuador $8,500
122 China $8,400
123 Belize $8,200
130 El Salvador $7,500
151 Guatemala $5,100
155 Bolivia $4,800
160 Honduras $4,400
171 Nicaragua $3,200
208 Haiti $1,200

At $9,900 GDP/capita, Cuba leads eight Central American nations plus Mexico, who average $8,638 GDP/capita. And it leads the average, $8,680, of five other socialist nations who belong, with Cuba, to ALBA, the Bolivarian Alternative for the Americas (consisting of Cuba, Venezuela, Bolivia, Ecuador, Nicaragua, and Dominica). Compared to these benchmarks, Cuba seems to be performing on par with other developing economies in the region. On the other hand, Cuba lags by about half the average of 20 other Caribbean island entities ($18,010). [1] Regardless of which benchmark you choose, Cuba is not an exemplar of economic development. In the face of a command economy ostensibly devoted to the welfare of the Cuban people, why cannot Cuba deliver appreciably more prosperity than its neighbors?

In reply, the tourist hears two narratives. The first is on open display in Havana; the second muttered sotto voce.

The first narrative points to the U.S. trade embargo (el bloqueo) imposed in 1962. It is alleged that the inability to order replacement parts, buy new technology, or simply enjoy the benefits of free trade have stifled the growth of the Cuban economy. Cuba gets none of the huge tourism revenue from those massive cruise ships that drop anchor everywhere else in the region. The party line is that the U.S. embargo is to blame for Cuba’s ills. Sad to say, the U.S. does have a longish history of intervention in Cuba; but it is more accurate to say that by choice or circumstances, Cuba has found itself at the mercy not only of the U.S., but also of Spain, Britain, and the Soviet Union—with a history like that, a victim mentality was bound to grow.

The U.S. embargo was motivated by a desire to discipline Cuba for violations of international law and humanitarian norms. Expropriation without compensation, incarceration for civil dissent, and executions of political opponents initially turned the international community against the Revolution. Today, the community of Cuban exiles continues to pursue claims against the Cuban government.

The embargo seriously disrupted the Cuban economy in the early 1960s—until that time, the U.S. had been the major trading partner of the country. The suspension of trade, particularly in sugar, triggered an economic crisis that was partly resolved when the Soviet Union agreed to buy Cuba’s sugar.

It is not clear that the embargo is having much economic impact on Cuba today. Generally, trade embargos are rather crude instruments of government policy. The current embargos against Iran and North Korea are properly motivated by arms proliferation concerns that many countries can stand behind. But Cuba has not been a direct security concern to the U.S. since the Cuban Missile Crisis of 1963 or indirectly since it stopped supporting armed revolution in other countries in the mid-1990s. Apparently, only two countries in the world (U.S. and Israel) openly support the embargo any longer, which leaves some 200 other countries in the world with which Cuba can trade. Sure, you see some 1950s-era Detroit cars on the road in Havana, but I saw vastly more modern Fiats, Toyotas, and Renaults. Americans are few and far between, but my tourist hotel was teeming with Germans, Frenchmen, and Spaniards. Technology (cellphones and WiFi) seemed amply available to tourists (on the government’s terms). The Netherlands and Canada are Cuba’s first and second-largest trade partners. The issue is not whether the U.S. trade embargo is a constraint (it doesn’t seem to be), but whether Cuba can generate enough hard currency to buy what it wants on world markets.

This brings us to the second narrative: Socialism hasn’t worked very well for Cuba. Fidel Castro argued that the Revolution wasn’t about wealth creation or consumerism, but about social justice. Accordingly, he pursued programs of land redistribution, big emphasis on health care and literacy, expropriation of businesses, minimum wage legislation, rule of enterprises by labor unions, suspension of property rights, and imposition of central planning. The evidence is that the social impact was immediate and significant: a higher standard of living for the broad mass of the population, including virtually 100% literacy and universal health care.

But Castro’s Revolution produced a one-party state that suppresses freedom of expression, hates capitalism, runs a centrally-planned economy, and at times has sought to export revolution elsewhere. Notable was Castro’s inflexible devotion to an ideology. While other emerging economies prospered under a mixed-economy model, Castro continued to suppress markets, private incentives, and property rights. Fidel Castro famously said, “I find capitalism repugnant. It is filthy, it is gross, it is alienating… because it causes war, hypocrisy and competition.” Um…with an attitude like that, it’s not hard to understand why Cuba is not swarming with entrepreneurs, investors, and risk capital.

Not long after the Revolution, the professionals who ran the enterprises left Cuba; untrained revolutionary leaders stepped in. At one point, Cuba’s Central Banker was Che Guevara, an economic neophyte. The result was inefficiency, under-investment, cronyism, growing bureaucracy, food rationing, a dependence on subsidies from the Soviet Union, and periodic waves of corruption. Foreign investors seeking to do business in Cuba have complained about the absence of property rights and sanctity of contracts; doing business there requires numerous government approvals, which breed delay, indecision, and uncertainty.

In the late 1950s, Cuba’s GDP was about equal to Italy and larger than Japan. In the intervening 50 years, a host of reasons might explain the sharp divergence in economic performance between Cuba on one hand and Italy and Japan on the other. An important book, Why Nations Fail, by Acemoglu and Robinson (see my review last month) offers a perspective relevant to Cuba: growth in economic welfare of a country is associated with legal and economic institutions including democratic representation, property rights, independent judiciary, and so on. Two books on Cuba offer some evidence to support the sense that the absence of these institutions significantly explains Cuba’s torpor: Tom Gjelten, Bacardi and the Long Fight for Cuba, and Julia E Sweig, Cuba: What Everyone Needs to Know; I recommend both.

Should the U.S. sustain its current embargo of Cuba? It is not hard to sympathize with the Cuban exiles who lost assets and loved ones in the Revolution—they seek justice, which has been slow in coming. But the embargo warrants careful reconsideration. It certainly hasn’t produced regime change; but it has produced a resentful Cuban population and excuse #1 for the underperformance of the Cuban economy. By some estimates, U.S. producers forego about $2 billion in potential annual trade with Cuba. Clearly, Castro committed numerous sins against people and property in the Revolution of 1959, but these seem more likely to be resolved in world courts than with the blunt instrument of embargo.

The leadership lesson here has to do with how you persuade a population about the efficacy of one economic/political system versus another. Harvard Professor Joseph Nye uses the phrase, “soft power,” by which he means moral suasion, leading by example, and living consistently with your values. Mainstream and social media actively promote soft power. In contrast, “hard power,” refers to military force, financial payments, and embargos. Hard power is coercive; soft power is attractive and co-optive. Having gone down the path of hard power with respect to Cuba, is it possible for the United States to revert to soft power?

Of course, one can direct a similar question to Fidel Castro as well. Is the “hard power” of the command economy the best way to build productivity and economic prosperity? Is coercion, the threat of incarceration, or exile effective in building creativity, work ethic, or high performance? Simply paying people to perform tasks or commanding them to take action (a hard power approach) doesn’t gain high performance results like enlisting them behind a vision, gaining commitment to the values of a team, making meaning out of one’s work (a soft power approach).

Castro said, “They talk about the failure of socialism but where is the success of capitalism in Africa, Asia and Latin America?” The table of GDP/Capita speaks volumes in reply—numerous mixed- and market-economy countries have vaulted ahead of Cuba. Cuba’s economic model has not delivered the prosperity experienced by numerous emerging economies—yet Castro will still point to benighted social conditions in many of these countries.

The challenge for business leaders is to help capitalism serve the interests of wealth creation and social advancement. Darden offers many opportunities for students to explore the possibilities, such as our Initiative for Business in Society (IBiS), research and an innovative course, Markets in Human Hope, clubs and courses in corporate social responsibility, and global business experience programs that build understanding, social awareness, and empathy. Our graduates go on to careers that promote global trade, new product innovation, improved government effectiveness, and social action. And there is always more that can and should be done.

How will the rising generation of business leaders address the joint obligation to create both economic and social value? Ponder that as you sip your next Cuba Libre.

  1. If you exclude two tax havens (Cayman Islands and British Virgin Islands) from the sample, the other 18 average $15,439. []

Sustainability: Darden’s Progress

Actions speak louder than words. In 2008, Darden committed itself to an initiative in environmental sustainability. Our goal was to be a leading business school for teaching and research in sustainability by 2013 and waste and carbon neutrality by 2020—our aspirations were embraced in the tag line: Sustainability: How we live and how we learn. Lots of enterprises make general claims in favor of sustainability. But talk is cheap. Actions are expensive. Where does Darden stand on behalf of its aspirations? Let me give you a quick summary of our progress.

AWARDS AND RECOGNITIONS

· Grand prize winner of the Page Prize for Sustainability Issues in Business Curriculum for Innovation for Sustainability academic concentration (2012).

· Top 16 Green Business School by The Princeton Review/Entrepreneur Magazine (2011)

· #3 globally in Corporate Social Responsibility by the Financial Times (2011).

· Three Darden faculty, Ed Freeman, Greg Fairchild and Mike Lenox are winners of the prestigious Aspen Institute Faculty Pioneer Award for sustainability teaching and research impact. (2009, 2001)

CURRICULUM

This four-minute video provides an overview on sustainability coursework.

Darden offers 17 elective courses that include sustainability and ethical leadership, and which count toward the Innovation for Sustainability concentration.

1. Business and Sustainability

2. Business Ethics through Literature

3. Business-Government Relations

4. Creative Capitalism

5. Entrepreneur as Change Agent

6. Faith, Religion and Responsible Management Decision Making

7. Leadership and Diversity through Literature

8. Leadership and Theater: Ethics, Innovation and Creativity (video)

9. Leadership, Values and Ethics

10. Markets in Human Hope

11. Social Responsibility and Entrepreneurship

12. Sustainable Innovation & Entrepreneurship (required course for Concentration)

13. Sustainability In-Depth

14. Systems Design & Business Dynamics

15. Brazil- São Paulo, Amazon, Rio de Janeiro

16. Israel: Entrepreneurship and Innovation in Israel

17. South Africa: Proudly South Africa – Leadership & Organizational Change – From Apartheid to BEE

FACULTY

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RESEARCH

Darden is home to the 14-university Alliance for Research on Corporate Sustainability (ARCS). Professor Mike Lenox is President of ARCS and Erika Herz is the Managing Director.

Curriculum development is strengthened by four other research entities that conduct sustainability and ethics research:

1. The Batten Institute for Entrepreneurship and Innovation

2. The Business Roundtable Institute for Corporate Ethics

3. The Initiative for Business in Society (IBiS)

4. The Olsson Center for Applied Ethics

OPERATIONS: Progress Toward Zero Waste, Carbon Neutral by 2020

Darden has reduced waste to landfill by 32% and energy use 13% relative to 2007 baseline. Approximately half of Darden’s waste is now composted.

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LOCAL FOOD SOURCING

Darden sources up to 60% local produce during the height of the growing season. To increase this, in 2011 Darden Hospitality provided interest-free capital to construct a 2,600 square foot hoop-style greenhouse at Appalachia Star Farm in Nelson County near the School.

DARDEN SOCIAL MEDIA RESOURCES

· Follow Sustainability at Darden on Twitter

· Listen to The Darden GreenPod, interviews with sustainability scholars and business leaders.

· Visit the Sustainability@Darden web site

· Read the Sustainability at Darden Blog: How We Live and How We Learn

CONCLUSIONS

These data suggest that Darden has been making a serious investment of time, talent, and treasure in pursuit of its sustainability goals. We’ve made solid progress, gauged by activities and outcomes. And sustainability enjoys broad support in the Darden Community. For us, sustainability is a matter of works, not mere words.

Yet there is more work to do. This update reports milestones, not a destination. Our momentum on behalf of sustainability presages continued progress, which my colleagues and I look forward to reporting over the years to come.

2012 Recommended Readings

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The world is ambiguous; as Calvin said, “once you become informed, you start seeing complexities and shades of grey.” For this reason, curiosity, openness, and critical thinking help to mark great leaders. One’s reading habits are very important to the growth of these qualities. This post is my annual plea for reading—not just any reading, but the right kind.

Everywhere we see the intrusion of digital media. Ideas are distilled into sound bites—lost is nuance, countervailing evidence, and the balance of pros and cons. Engagement with ideas can grow idiosyncratic, narrow, and faddish—what MIT Media Lab founder Nicholas Negroponte called the “Daily Me,” a filtered stream of news, opinion, and analysis that generally serves to reinforce what one already knows or believes. Columnist Nicholas Kristof wrote, “As we ignore traditional news media more and more and go online for “news,” we become our own editors. Heaven help us.”

What’s the alternative? I don’t think it’s about hardware: I do more of my reading today by looking at an iPad, Kindle, and MacBook Air and I still read physical books and periodicals. Instead, I think the healthy alternative is about habits and processes:

· Be intentional. Read regularly; set aside a time and place every day.

· Diversify. Get out of your comfort zone. Lots of business professionals focus exclusively on business self-help books and magazines. Big mistake. You’ll boost your resilience, creativity, and repertoire by going farther afield.

· Avoid junk. So many writers, so little time. Focus on the good stuff.

· Drill down. So much of what is served online is superficial. Books and serious periodicals give you much more depth of fact and argument.

· Talk with others about your reading. As Darden’s MBA students readily discover, you really don’t know something until you can tell others about it. You might even be so bold as to start a discussion group in which you can actively debate the writer’s point of view. Such a group worked marvelously for Benjamin Franklin.

Read at least one major daily newspaper per day and your local newspaper. I look into three major dailies:

· New York Times. The leader in general news coverage. Excellent investigative reporting. Very good coverage of politics and culture. Left-of-center editorial stance. The Sunday edition is a particular delight.

· Wall Street Journal. Good coverage of economic and business news. Very good investigative reporting (e.g. on issues such as privacy and regulation.) Right-of-center editorial stance.

· Financial Times. Good coverage of international (especially European) economic and business news. Leftish editorially and nudgy toward Continental Europe and America.

A student once asked me, “Why read more that one newspaper? Don’t they all have the same news?” Well, yes and no. Maybe half the content of these papers overlaps with the others. What is covered in the other half is special value-added. And the opinion columns differ substantially. Finally, even in the seemingly redundant content, it is interesting to see how differently writers and editors treat the same events. I read more than one newspaper to sharpen my own point of view about the news.

Supplement your reading of newspapers with periodicals whose articles are thoughtful, well-researched, and well-written. I read The Economist cover-to-cover usually in one sitting on the day it arrives (Saturday). Time very well spent. I have subscriptions to other periodicals, which I skim and choose maybe one article per edition to read in detail: Foreign Affairs, Harvard Business Review, Atlantic, Wired, Forbes, and New Yorker.

Newspapers and magazines only go so deep. To really master a point of view, you must read book-length presentations of ideas. I read 30-50 books per year. Most frequent question: “Where do you find the time?” Answer: make time every day; turn off the television; don’t surf the Web endlessly; learn to read on a stationary bike; always carry things to read on trips. Here are some of the best books I’ve read over the past 12 months.

1. David Herbert Donald, Lincoln. A lifetime project of mine is to read one or more of the “best” biographies of each of the U.S. Presidents, in chronological order. Many good books out there, so progress through the Presidents is slow. More has been written about Lincoln than any President, for good reason. He was a complex and transformational figure. His life offers a host of leadership lessons. This particular book would be a contender for “very best” biography of Lincoln. Suggestion: read this book, then see the new movie by Steven Spielberg, Lincoln.

2. Garry Wills, Lincoln at Gettysburg: The Words that Remade America. One of the most famous speeches in history, the Gettysburg Address articulated a dramatic pivot-point in social and political thought in the U.S., that “all men are created equal.” Wills tells us how Lincoln achieved this and discusses the context, language, and significance of this speech in a short volume. Read it before the 150th anniversary of the speech on November 19, 2013.

3. Walter Isaacson, Steve Jobs. An iconic biography of an iconic business leader. Extraordinarily well-written and well-researched. My chief learning was that Jobs wasn’t the modern Newton in the sense of being a genius solo inventor—rather, he was an aggregator of many little inventions into transformational new products. He didn’t practice the kind of leadership we teach at Darden; he could be autocratic, petulant, and interpersonally destructive. The main question begged by the biography is whether one has to be like Jobs to achieve his kind of extraordinary outcomes. I think not. In this sense, the book is an example of how not to lead. Yet it remains a thrilling profile of transformational innovation.

4. Nassir Ghaemi, A First-Rate Madness: Uncovering the Links between Leadership and Mental Illness. Lincoln and Jobs were outsized successes. And neither was a paragon of emotional well-being. Ghaemi, a psychiatrist, hypothesizes that some kinds of mental illness (depression, bipolar disorder) are the underpinnings of important qualities of transformational leaders: empathy, creativity, courage, and realism. He presents case studies of Churchill, Lincoln, Martin Luther King, and others. I was mildly skeptical when I picked up the book, and by the end, decided that Ghaemi had made a plausible case. Some transformational leaders I have known fit the hypothesis. Whether you ultimately agree, the suggestion of a relationship between leadership genius and mental illness will rock your attitude about “illness.”

5. Sudhir Venkatesh, Gang Leader for a Day: A Rogue Sociologist Takes to the Streets. Social scientists love to work with computers on big data sets. Here’s a stunning book based on field research, the antithesis of the big data research. The author, at the time a doctoral student in sociology, hung out with (observed) a street gang in Chicago. From his book we garner rich insights into leadership, organization, and the morass of deep poverty. This book stimulated my thinking about the methods and risks by which scholars might discover new insights.

6. Sheena Iyengar, The Art of Choosing. Iyengar presents original and provocative research on how and why we make choices. What role do our best interests, context, and background play? Paradoxically, choice is not always a blessing. This book will challenge conventional assumptions—it is highly relevant for leaders, consumer marketers, and strategists.

7. Gary Gallagher, editor, Fighting for the Confederacy: The Personal Recollections of General Edward Porter Alexander. This is a remarkable memoir by a talented subordinate to rebel commanding generals in the American Civil War. Edited by my UVA colleague, Professor Gary Gallagher, this book profiles a middle-to-senior-level leader during the war. Alexander’s memoir shows what organizational anorexia looks like: progressive collapse with episodes of dramatic risk-taking. The author was brutally candid in his evaluation of commanders on both sides of the war. Very well-written and edited, this memoir carries the reader along. It is one of the best memoirs of the Civil War. Any leader or student of organizational distress will learn from the challenges that Alexander confronted.

8. Susan Cain Quiet: The Power of Introverts in a World that Can’t Stop Talking. A great university education is a lot about talking and listening. Introverts and extroverts talk and listen differently. The way I consider it, extroverts talk to think (think out loud) and introverts think and then talk. The composition of a group (the balance between extroverts and introverts) will have big implications for the success of group processes and outcomes. Susan Cain has done a wonderful job of discussing introversion and its implications. This book will be highly relevant to leaders and educators. I also recommend Susan Cain’s TED Talk, “The Power of Introverts.”

9. Julius Caesar, The Conquest of Gaul. This and Grant’s memoirs (see next) are widely regarded to be among the best autobiographies of leaders. Caesar demonstrates incredible initiative in responding to crises, challenges and opportunities. Phrases like “we moved immediately,” “overnight forced march,” “we attacked before the Gauls could assemble,” and so on, pepper the commentary. The memoir also displays Caesar’s strategic thinking and interpersonal skills, particularly in negotiating with adversaries. One only wishes more insights into the means by which he engendered intense loyalty among his subordinates. If you are totally new to Caesar and Roman history, I repeat a recommendation that I made in 2010: Adrian Goldsworthy, Caesar: Life of a Colossus. Any serious consideration of leadership should include an understanding of the practices and life of Julius Caesar. (I thank Chris Duffus, D’00, for sending me a copy of Conquest of Gaul, reintroducing me to a book that I last picked up as a student of Latin in 10th Grade.)

10. Ulysses S. Grant, Personal Memoirs. I read this as part of my reading of the U.S. Presidents. Grant was the first President to publish formal memoirs (Jefferson began to write segments of an autobiography, but never finished it.) Note that Grant did not cover his years in the White House—this book brings the reader up through the end of the Civil War, in which Grant emerged as a very successful General-in-Chief. Two qualities make this book remarkable: Grant’s story of advancement as a leader and commander through the war and Grant’s audacious philosophy of command. He uses the phrase, “moral courage,” repeatedly through the book to indicate a sense of initiative, willingness to confront problems and crises, propensity to attack, and sheer determination. Grant’s Personal Memoirs inspired me to make “moral courage” the theme of my remarks at Darden’s graduation ceremony last may (see this).

11. Elaine Pagels, Revelations: Visions, Prophecy, and Politics in the Book of Revelations. Of all the items in the vast library called The Bible, “Revelations” presents perhaps the greatest challenge for the reader: mystical, allegorical, angry, frightful, and ultimately apocalyptic. What did the author intend to say? What were the church founders thinking when they appointed “Revelations” to be the final book of the Bible? This book has been cited by some religious leaders as prophecy that “the end is nigh.” Is it? Pagels argues that John of Patmos wrote this book as a diatribe against Rome in 66 C.E. in the wake of Rome’s occupation of Judea and that the book was subsequently used by Church leaders to serve as a condemnation of heresies and infidels of all kinds. To understand Revelations, one must get a fix on geopolitics and Church history in the first three centuries, C.E.

12. Eric Hobsbawm,

a. The Age of Revolution: 1789-1848.

b. The Age of Capital: 1848-1875.

c. The Age of Empire: 1875-1914.

d. The Age of Extremes: A History of the World, 1914-1991.

This is an immense work (~2000 pages across the four volumes) that is at once magisterial and troubling. These volumes represent an incomplete history of the modern era in terms of economics and business. The author loathes entrepreneurs and the bourgeoisie and displays little understanding of markets and innovation in products and services. He is Eurocentric and barely conceals his antipathy for America. He was a member of the Communist Party, indeed of Stalinist persuasion—he expresses little criticism of the Soviet gulags, Stalin’s famines of the 1930s, the Soviet alliance with Hitler, or repressions of uprisings in Hungary and Czechoslovakia. In one interview, he said, “the deaths of millions of Soviet citizens under Stalin would have been worth it if a genuine Communist society had been the result”—an attitude that evoked bitter denunciations of him (see this and this). So what is the Dean of a business school doing reading these books? First, they provide an extraordinarily rich perspective into the cultural and sociological aspects of modernization and economic growth. I started reading the first volume out of an interest in learning about the Industrial Revolution, and got hooked. Hobsbawm, like Karl Marx, wasn’t much of an economist, but was a good social historian. I read these books with an interest in learning how social context might influence economic development. Second, it takes a revolutionary to write about revolutions and market crises. Hobsbawm’s discussion of revolutions since 1789 is compelling. Political revolutions have some insights to offer about business and industrial revolutions. Third, Hobsbawm offers a range of helpful insights about the causes and consequences of nationalism, at the heart of headlines today. Finally, in the spirit of getting out of one’s comfort zone, Hobsbawm’s criticisms of liberalism (small-l) are a useful reminder of the challenges facing our assumptions about liberty, equality, democracy, free markets, and global trade, assumptions that have been tested since 2007.

13. Daron Acemoglu and James Robinson, Why Nations Fail: The Origins of Power, Prosperity, and Poverty. A very important book (and useful antidote to Hobsbawm). The authors argue that sound political and economic institutions are the primary underpinning of economic growth. Such institutions include democratic rule; the rule of law; respect for property and civil rights; the suppression of corruption and expropriation. Such institutions create an “inclusive society.” In contrast, an “extractive society” caters to a small elite who appropriate the wealth generated in the country and run the country gradually into the ground. The book discusses numerous countries and examples. And it has drawn debates with proponents of alternative theories of economic development, such as Jeffrey Sachs (see this, the subsequent reply by Acemoglu and Robinson, and Sachs’s rebuttal)—the debate is worth studying on its own.

14. Jo Nesbo The Leopard. A gripping and grisly murder mystery, in the tradition of Steig Larsson. You can read The Leopard on a stand-alone basis (as I did). But it is part of a mystery series; if you first read Nesbo’s The Redbreast you may gain some context and character development that can help with getting into The Leopard.

No doubt, you can add to this list and/or find other books that ignite your thinking. Either way, I wish you the “right kind of reading” that ultimately helps you parse Calvin’s “complexities and shades of grey” and that promotes your growth in curiosity and critical thinking.

Veterans Day and a Culture of Gratitude

“The names of those who in their lives fought for life
Who wore at their hearts the fire’s centre.
Born of the sun they travelled a short while towards the sun,
And left the vivid air signed with their honour.”

– Stephen Spender, I Think Continually Of Those Who Were Truly Great

My time as a leader at Darden persuades me that people don’t express gratitude often enough or well enough. There are many possible reasons for this. Big organizations (such as universities) can, by virtue of bureaucracy and size, grow indifferent. People forget: the extension of time and distance from the object of thanks can erode the sense of gratitude. Then there is the implied obligation in saying “thanks:” admitting a possible debt to others just isn’t cool. Cynics view “thanks” in the same class as emoticons and “have a nice day,” as dishonest social lubricants aimed at extracting something from someone else. And saying “thanks” well takes time, effort, and sincerity—it’s a lot easier to say nothing or mutter “thanks” under your breath than to look the other person in the eye, shake a hand, and actually explain why you are grateful.

Despite all this, colleagues and I write thousands of letters in gratitude and shake many thousands
of hands each year. Why do we persist? The answer resides in the example of two American holidays in
November, Thanksgiving Day and Veterans Day (also known as Armistice Day in
Europe [1]).

Thanksgiving is a beloved event in American culture. Work stops; stores close; families gather; airlines and highways are jammed. If you are of a religious cast of mind, the day might include a moment of prayer. But in most settings, it is a largely secular feast day, the start of a long weekend from work, a deep dive into televised football and power shopping, and the commencement of a six-week end-of-year holiday season. Thanksgiving rocks.

Veterans Day gets less attention. Originally designated as a commemoration of the fallen in World War I, it has evolved into an expression of thanks for all those who have served in the military. There may be local parades or encampments by re-enactors of military units. But it’s not the kind of stop-everything holiday that is Thanksgiving.

Veterans Day can be problematic for some people. Wars are unpopular and leave a trail of damage visible in veterans and their families. The defense establishment is expensive and draws resources that could be used elsewhere. The all-volunteer military in the U.S. does not engender the same sense of social investment as does a system of universal service. In many countries, the military is an instrument of oppression of citizens. Some believe that Veterans Day is a glorification of war or an exercise in triumphalism. And at this moment of polarized politics in the U.S., a public expression of support for veterans might be interpreted as a political statement. Be these objections as they may, it is pointless to withhold thanks to veterans because of the supposed sins of political leaders and military commanders—I saw too much of that in the years following the Vietnam War and deem it a stain on that time.

A simple “thank you for your service to the nation” would seem to be an obvious way to express gratitude—yet some veterans scoff at it. Military service can generate strong conflicting feelings within and among veterans. They are not a homogeneous group; their feelings about their service will vary, depending for instance on where and how long they served; whether they were officers or in enlisted ranks; whether the veteran saw the terrors of battle. I have seen vivid examples of survivor’s guilt, post-traumatic stress, and hopelessness. For all these reasons, it may not be obvious that a veteran will hear and receive your thanks with the sincerity in which you offer it.

Suffice it to say, there are loads of reasons to skip saying “thanks.” Still, we need to do it. Giving thanks is one of the ways we sustain our ideals as a society. Giving thanks takes us out of ourselves and inserts us into the fabric of values that make us part of something larger. By giving thanks, one transcends from “me” into “we.” Life in any society without gratitude would be “solitary, poor, nasty, brutish, and short,” the state of pre-societal nature that Thomas Hobbes described. A mentor of mine, Peter Gomes, once wrote,

“A very rich man once told me that we can never say “Thank you” too often, and he is right, for not only is it an appropriate and pleasing acknowledgement of the one who has done something for us, but it also serves to remind us that we are rich because others have chosen to make themselves poorer in our behalf. It should thus be our ambition to do the same for others.”

All of this offers some lessons for enterprise leaders.

· The first lesson is that healthy societies and high-performance organizations recognize the various contributions of their members. They say thanks. Gratitude is not ancillary to their operations; it is at the core; it promotes a culture of trust and teamwork. A casual survey of the enormous range of books and articles on the attributes of high-performance organizations will emphasize this point (see for instance, The New Gold Standard.)

· Sincerity is crucially important. Don’t say thanks just to check the box on a to-do list or to imitate high-performance leaders. False attitude is evident from a distance. All sincerity is rooted in values and a view about the special worth of some service. Stop and reflect on what really matters.

· You have to give thanks to someone and for something. Having an object and a subject of gratitude is fundamental to giving thanks. On Thanksgiving Day, it is easy to lose sight of the “who” and the “what” in the haze of overeating, passive entertainment, and family logistics.

· Feeling versus acting: it is not enough simply to feel warm and grateful—a heavy meal will accomplish that. It isn’t thanks unless you’ve expressed it in some way. The best expressions of thanks are unambiguous and entail some sacrifice. One person makes an annual visit to the mentor who got her through college. Another person takes his team to dinner after the completion of a must-be-done-yesterday project. And then there is the remarkable example of weekly visits to a dying teacher, in Tuesdays with Morrie.

· It gets personal. Some managers suppose that gratitude is simply conveyed in an extra paycheck. The impression that money leaves is ephemeral. Instead a personal greeting, a meeting to celebrate outcomes, or a handwritten note create a special bond and lasting memory.

A culture of gratitude begins with an awareness of some sacrifice. Are you paying attention? And such a culture enables a remembrance of sacrifice. Finally, such a culture instills a sense of honor for that sacrifice.

I’ll go on writing my letters, and paying calls to express my thanks to various stakeholders of Darden. I visit with retired, emeritus professors whenever I can and remind them of the grateful memories offered by Darden graduates.

And I will thank veterans. Every year on Veterans Day, my wife and I host Darden’s students who have served in the military. The group has included students not only from the U.S., but also from countries such as Turkey, Israel, Norway, Russia, and South Korea. It’s a simple meal—all the lasagna and salad you can hold—and the camaraderie is great. Bobbie and I host this gathering as a way to express our gratitude and respect for the sacrifices made and risks taken. And I hope that our action helps to set an example in our community and region, empowering others to do the same. You see, expressing gratitude can be catching.

Stephen Spender’s great poem, written after World War I, has always captured for me the sense of awe, respect, and gratitude for those who have served in national defense, and indeed, for first responders everywhere—indeed, they have “left the vivid air signed with their honour.”

I Think Continually Of Those Who Were Truly Great
Stephen Spender
I think continually of those who were truly great.
Who, from the womb, remembered the soul’s history
Through corridors of light where the hours are suns
Endless and singing. Whose lovely ambition
Was that their lips, still touched with fire,
Should tell of the Spirit clothed from head to foot in song.
And who hoarded from the Spring branches
The desires falling across their bodies like blossoms.
What is precious is never to forget
The essential delight of the blood drawn from ageless springs
Breaking through rocks in worlds before our earth.
Never to deny its pleasure in the morning simple light
Nor its grave evening demand for love.
Never to allow gradually the traffic to smother
With noise and fog the flowering of the spirit.
Near the snow, near the sun, in the highest fields
See how these names are feted by the waving grass
And by the streamers of white cloud
And whispers of wind in the listening sky.
The names of those who in their lives fought for life
Who wore at their hearts the fire’s center.
Born of the sun they traveled a short while towards the sun,
And left the vivid air signed with their honor.

  1. History.com notes that, “Veterans Day is not to be confused with Memorial Day–a common misunderstanding, according to the U.S. Department of Veterans Affairs. Memorial Day (the fourth Monday in May) honors American service members who died in service to their country or as a result of injuries incurred during battle, while Veterans Day pays tribute to all American veterans–living or dead–but especially gives thanks to living veterans who served their country honorably during war or peacetime.” []

Impact of Presidents and Parties on Investor Returns

“America’s stockmarket has gained more under Democratic than Republican presidents” – “GOP SmackedThe Economist October 9, 2012

“Mitt Romney has forecast that the optimism resulting from his election to the presidency will give a lift to the economy… the claim that he will deserve credit for good things that happen after he wins…. In general, voters have tended to throw out the incumbent party after four-year periods when the Dow rose at a compound rate of less than 5 percent a year, and to keep the incumbents if the market gain exceeded that figure. If that pattern continues, Barack Obama will win re-election.”

– “Presidential Stock MarketsNew York Times. October 26, 2012

“…Democratic presidents have been far better for the stock market, despite the GOP’s reputation as the party of business. A study by Barclays going back to 1929 shows that …the market rose 10.8% annually under Democrats and just 2.7% under Republicans. And Barack Obama has been well above average.”

** “Market-Election Gauge Bodes Ill for Stocks” Spencer Jakab, Wall Street Journal October 31, 2012

“Historically, a Democrat without business experience has been extraordinarily better for the economy and the stock market than a Republican who had a career in business. In the past 84 years, GDP has grown 7 percent per year under Democrats without business experience (FDR, JFK, LBJ, Clinton and Obama) and fallen by 0.2 percent per year under Republicans with business experience (Hoover and the two Bushes). The Dow has risen an average of 16.8 percent per year under Democrats without business experience and has fallen by 3.7 percent per year under Republicans with business experience. … There is a saying: “If you want to live like a Republican, vote Democratic.” Perhaps it should be amended to: “If you want to live like a successful Republican businessperson, vote for a Democrat without business experience.”

** “Can a businessman help the economy? For presidents, the answer has been no.

Robert McElvaine, Washington Post October 19, 2012

These quotations are a small sampling of the punditry in advance of next week’s Presidential election. One can draw many inferences from the intersection of economic and political data. How useful are such inferences as a guide to what’s ahead?

Not much. The simple inferences fail to acknowledge important cautions from the field of data analytics, such as these:

· Association is not causation. Does the party in power really produce the stock market returns? Or does the causality run in the opposite direction? Perhaps the recent stock market returns incline voters toward a certain party: elect Republicans if economic conditions have been buoyant and Democrats if not.

· Omitted variables. Perhaps other forces in the economic environment produce the stock market returns and the voting results. For instance, an ongoing war might favor re-election of the incumbent President; and war spending might stimulate the economy. What else might be going on to explain any particular election outcome and investor return?

· Regression toward the mean. Investor returns tend to oscillate around an average; when returns are high or low, they tend subsequently to move back toward the average. This tendency of regression to the mean is a regularity in the natural sciences and social sciences. Perhaps it has been the Republicans’ dumb luck to gain political control at the top of the economic cycle (or Democrats at the bottom of the cycle), only to see it regress back to the mean. To the extent that regression prevails, investor returns would have less to do with the politics and policies of the party in power. As Spencer Jakab wrote, “Partisan yardsticks of stock-market performance clearly leave a lot to be desired as good runs like Mr. Coolidge’s and Bill Clinton’s occurred during bubbles and bad ones like Mr. Hoover’s were in large part due to rotten timing.

· Lag effects. Policies that Presidents implement probably have more impact in the long run than the short run. Lyndon Johnson handed to Richard Nixon the Vietnam War and rising inflation, the consequences of which took years to control. Obamacare is projected materially to control growth in health care spending by the Federal Government starting later in this decade and early in the 2020s. The rule-writing under the Dodd-Frank Act is far from complete; its impact on the financial services industry remains to be seen.

· The problem of few observations. Since 1789, U.S. citizens have elected 44 Presidents, each of whom lasted an average of 5 years. Social scientists get worried when the number of observations in a study grows “small,” less than a few hundred—this is because in small samples, a few truly “rogue” observations can skew the results. Then, you should consider that 31 of the 44 Presidents served less that two full terms: in just 13 cases are we able to observe the impact of a President’s policies applied over an extended time.

These and other considerations challenge the validity of inferences drawn from statistical analyses about the relationships between Presidents or political parties and returns to investors.

To be clear, I don’t question the suggestion that politics matters to investors. I just doubt the value of historical statistical analyses that “this kind of President” or “that party” will produce particular investment results.

So, what is an investor supposed to do? Politics matter, but the policies and their implementation matter more. In times like these, careful investors need to be policy analysts. This entails anticipating the political choices made by the President and Congress, and other arms of government—these choices become policies. Ultimately, the investor must assess the economic consequences of the policies. The immediate weeks and months after the election of November 6th will be a period of intense scrutiny and speculation about the forthcoming policies and implementation.

The conference that Darden will gather in two weeks will draw on the insights of an impressive line-up of speakers and topics to jump-start investors’ reassessment of the post-election outlook. More details are available at the conference web site. Join us!

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Being There: What Can a Destination School Deliver that Online Ed Can’t?

“Elite universities…are unlikely to go away in the near future, as even Udacity’s co-founder (and Stanford alum) David Stavens Concedes. “I think the top 50 schools are probably safe,” he says. There a magic that goes on inside a university campus that, if you can afford to live inside that bubble, is wonderful.”…It seems likely that very selective—and very unselective—colleges will continue to thrive…The colleges in the middle, though—especially the for-profit ones that are expensive but not particularly prestigious—will need to work harder to justify their costs. Ideally, Udacity and other MOOC providers will help strip away all their distractions of higher education—the brand, the price and the facilities—and remind all of us that education is about learning. In addition to putting downward pressure on student costs, it would be nice if MOOCs put upward pressure on teaching quality.”

— Amanda Ripley, “Reinventing College,” Time, October 29, 2012 p. 41.

“Be there. Beyond getting there. Being there is to arrive, to achieve.”

Advertisement for NetJets.

An axiom of business strategy is that the middle of a field is a very dangerous place to be—a year ago, The Economist applied this directly to b-schools (see this). An equally impressive axiom in business strategy is that incumbency is very dangerous in a field that is subject to disruptive innovation, because the incumbents simply can’t (or won’t) change fast enough to deal with the innovation. Conventional wisdom is now taking up these axioms to draw some unfortunate implications, such as the death of bricks-and-mortar schools, the unfair advantage of the elite schools, and so on. This could turn out to be right (no one knows what will happen next in this fast-changing field). But I think that the conventional wisdom remains pretty fuzzy. To see why, consider the question, what can a “destination school” do that online ed can’t?

Regular readers of this blog will probably know where I’m headed (for previous posts, see this, this, this, this, and this) but destination schools offer capabilities that are very hard to replicate anywhere else in the educational universe—and especially online. Consider these:

· Intensive socialization with faculty and students. In graduate school, especially, you probably learn more from the students around you than from the faculty. In founding the University of Virginia, Thomas Jefferson aspired to establish an “academical village,” not merely a collection of buildings and books, but a genuine intellectual community where students, faculty, and staff would engage one another to promote enlightenment. This kind of engagement and socialization builds a deeper and more loyal social network. Online ed can’t top that.

· High-touch “airtime.” Darden enrolls about 11 students per faculty member. The Massive Open Online Course (MOOC) to be offered in January by my colleague, Ed Hess, has 40,000 students and growing. The student who enrolls at Darden (the place) will simply get more of Ed Hess’s time and attention. And like my other colleagues, he’s pretty generous with his time—the faculty members are known to take students to breakfast, lunch, dinner, coffee, beers and a host of activities in the community. In a setting like this, the faculty not only answer your questions, students and faculty get to know each other as whole people, not just a name on a course registration.

· Builds skills and attributes of character. Didactic knowledge (names, dates, formulas, mechanics, etc.) will almost certainly migrate online. But as I argued in my just-previous post, that still leaves a huge range of “practical skills (the “know how” stuff such as negotiating, selling, organizing and leading teams) and attributes of character (the “know why” stuff such as integrity, empathy, work ethic, emotional intelligence, social intelligence).” Such skills and attributes are vitally important for success in any field and are more effectively learned in face-to-face engagement.

· Fuller communication. Written or spoken words actually say very little about a person. Non-verbal communication constitutes the lion’s share of any human engagement—for this reason, many skills, such as selling and negotiating are essential to learn in person. Learning to process and act on non-verbal communication in a professional setting is a special gift of a great in-person education. Given how little comes across via Skype, email or cell phone, in-person education simply dominates online ed.

· Find like-minded people. If you choose your school carefully and the school is selective, you are bound to find a range of people who share your aspirations, talents, and opportunities for growth. In this sense, your social network inevitably becomes more location-based. The fact that a destination school helps to anchor one’s social network is similar to the role played by coffee shops, fitness centers, night spots, political parties, and religious institutions. A place, and the people it draws, sustains your own sense of identity and purpose.

· Freedom of expression and the right to change your mind. The Internet and social media are censored in many countries—if it hasn’t happened already, the censoring of online ed is not far behind. Many destination schools are in societies with liberal civil rights and where it is understood that ideas may be mooted without prejudice to the speaker. As Thomas Jefferson said about the founding of The University of Virginia, “This institution…will be based on the illimitable freedom of the human mind, to explore and to expose every subject susceptible of its contemplation… For here we are not afraid to follow truth wherever it may lead, nor to tolerate any error so long as reason is left free to combat it.” Online ed may not be so fortunate. The digital medium is still young and has yet to emplace safeguards against the invasion of privacy and the tracking of one’s thoughts and expressions.

And one could cite other virtues of education at a “place” over pure online education. But you get the picture: David Stavens was right in saying that “magic” occurs in a university campus. Where I part company is with the suggestion that such magic occurs only in the “elite” schools. The virtues I listed above have more to do with intangible culture of the institution rather than with resources. I doubt that all “elite” well-resourced schools have a strong magic-generating culture; and I’ll bet that some less-well-resourced schools have it in spades.

The schools that create magic focus on something entirely different than the mere transmission of knowledge—they deliver a transformation of the student. Darden’s Batten Fellow, Jim Gilmore, co-authored a book with Joseph Pine, The Experience EconomyI recommend this book to educators as one stimulus to thinking about what it will take for destination schools to continue to offer a superior value proposition to students as compared to online education. Gilmore and Pine wrote,

“…with education experiences the [student] absorbs the events unfolding before him. Unlike entertainment, however, education involves the active participation of the individual. To truly inform a person and increase his knowledge and skills, educational events must actively engage the mind (for intellectual education) and/or the body (for physical training.)” (page 32)

Stan Davis and Jim Botkin, authors of the Monster Under the Bed, wrote:

“The industrial approach to education…[made] teachers the actors and students the passive recipients. In contrast, the emerging new model [of business education] takes the market perspective by making students the active players. The active focus will shift from the provider to the user, from educat-ors (teachers) to learn-ors (students), and the educating act will reside increasingly in the active learner, rather than the teacher-managers, be the new learning marketplace, customers, employees, and students are all active learners or, even more accurately, interactive learners.” (page 125)

To produce compelling learning experiences that truly differentiate a destination school from online education requires a culture and mindset of service. In such a culture, students can “be there and achieve” as NetJets might say. At Darden, we have been harnessing online ed to augment our in-person learning experiences, for five years.  And we’ll be launching a series of MOOCs in 2013. Online ed is a useful complement—not substitute—for what a school like Darden delivers.  Educators and students must take seriously the potentially disruptive innovations of online ed. But if the educational culture of an institution is as important as I assert, then what constitutes the “dangerous middle” has yet to be charted. There may well be a shakeout coming in higher ed, but the potential fault-lines seem murkier than the pundits suggest.

MBA Education: The Destination School

“If you don’t know where you’re going, you’ll end up someplace else.” — Yogi Berra

“Why should someone leave a big city to go to Charlottesville in the foothills of the Blue Ridge Mountains to get an MBA?” asked a broadcast reporter one morning.  In turn, I responded with a question, “When you eat out, what kind of food do you like to eat, and where do you like to eat it?”  She said that some times she eats on the fly at convenience stores or fast-food joints; but most of the time she likes to eat at restaurants with table service, white linen, and food made-to-order.  Then she asked what eating habits had to do with MBA education or with coming to Charlottesville.  My answer is the point of this post, and is the essence of the advice I give to MBA applicants.

At the heart of the reporter’s question is the presumption that MBA education is a commodity, that one program is just like any other. Big mistake. Seeing the field from the inside, as I do, reveals huge differences among MBA programs.

The AACSB tells us that there are more than 13,000 business degree-granting institutions in the world.  People hungry for education in business have enormous choice.  The suppliers of education in management are highly varied: different locations, different resources, different educational approaches, etc.  The field is highly segmented.  Students (and society) benefit from having this enormous range of choice, ranging from pure online MBA programs, to community colleges, to big city-center weekend MBA programs and to schools like Darden.  How should one select those few institutions to apply to?

Choosing a school is not unlike the problem you face in choosing a hospital for medical treatment, or in seeking advice in law, architecture, and engineering—and a kind of restaurant.  The answer depends on what matters most to you:

· Cost?  There is a vast range in tuition expenses across schools.

· Location?  Countries, urban/suburban/ex-urban, and quality of facilities render an enormous difference in the sense of place.

· Convenience?  Maybe you have put down roots and don’t want to travel very far. Or maybe you are flexible and can travel—or better yet, maybe you want to get “out of the box” of recent experience and go to a place that is less familiar and less convenient or conventional.

· Difficulty?  Expectations and standards for graduation vary. You should expect any graduate school program to be more challenging than an undergraduate program. But different schools challenge students in different ways.

· Stature?  Accreditation by international bodies and rankings suggest major differences among schools.

· Educational approach?  Passive versus active learning and teacher-centered versus student-centered are two dimensions of variation.

It is simply not true that MBA education is a commodity. One size does not fit all. Different people will choose to attend different programs. And vive la difference!

I told the reporter that in the broad field of management education, Darden is a “destination” school: because of the unique attributes of the school, many students are willing to make the journey to Thomas Jefferson’s “Academical Village” to obtain the special attributes we offer.

What sets apart “destination experiences” from more transitional or transactional experiences? Consider some examples. Le Bernardin is a destination restaurant in New York City.  There, customers go out of their way for a “total immersion” experience in dining: everything is highly engineered to transform the way you might think about food preparation and presentation, and about service—you leave not merely fed, but enriched by a fresh point of view about the world.  The Cleveland Clinic and Mayo Clinic are destination medical centers—they set the pace for service and results.  Frank Gehry of Gehry Partners is a destination architect producing destination buildings—Gehry’s buildings transform the way you encounter and occupy habitable space.  You would go out of your way to engage with leading firms such as Intel, Apple, Ideo, Boeing, and Schlumberger for solutions to special design and engineering problems.  Formula One, Disney, and the World Cup produce destination experiences that lift the human experience through inspiration and excitement.  Not everyone wants destination experiences, but these examples show that destination enterprises fill very important roles in society.

A destination school is similar.  Darden fits into this category because my colleagues on the faculty and staff are meticulous in their preparation and presentation of the learning experience.  We offer a transformational program, highly engineered not merely to convey knowledge (the “know what” stuff) but also to build practical skills (the “know how” stuff such as negotiating, selling, organizing and leading teams) and attributes of character (the “know why” stuff such as integrity, empathy, work ethic, emotional intelligence, social intelligence).  Our students rate the classroom experiences here very highly.   

I concluded my interview with the broadcaster by saying that how you decide whether to find your way to Darden depends on what you want in an MBA education.  If you want the equivalent of a new lens through which to view the world, you should seek a destination school like Darden.  One size does not fit all.

ROI to Society from Education

Based on my previous post (“The ROI on One’s Own Higher Education”) it might seem reasonable to think that aggregating across all individuals, the ROI to society from education is high. If so, more education would be the top priority to raise the economic well-being of a country. Following this logic, you might be prone to recommend a very large—perhaps unlimited—investment in education to create a wonderful society.

But it’s not that simple. Education unquestionably contributes to economic and social well-being of a nation. But the potential impact that education has on society depends on something else.

For instance, here’s some data on a few countries, randomly chosen. The table shows two measures of education, literacy and spending, by country. And the table shows two measures of productivity, GDP per capita and growth in GDP per capita—these are two of the most widely-cited metrics by pundits who discuss economic well-being of a nation.

  Adult Literacy Public Expenditures on Education as a % of GDP GDP/Capita Annual Average Growth in GDP/Capita 2001-2011
Brazil 90.0% 5.7% $9,468 3.45%
Chile 99.0% 4.5% $13,832 2.65%
China 92.2% N.A. $8,500 9.50%
Colombia 93.0% 4.8% $8,268 2.50%
Germany 99.0% 4.6% $38,400 0.85%
Indonesia 90.4% 3.0% $3,696 4.00%
Japan 99.0% 3.8% $35,200 0.75%
Kyrgyzstan 99.0% 6.2% $2,060 3.15%
Madagascar 64.0% 3.2% $881 -0.19%
Mexico 93.0% 5.3% $11,936 0.59%
United States 99.0% 5.4% $49,000 0.75%

Scanning the countries, one finds it hard to declare much association between education (the two left-hand columns of numbers) and productivity (the two columns on the right)—the correlation statistics are in the low- to mid-teens. Indeed, in this sample, there is no significant relationship. From data such as these, there seems to be no consistent effect across countries. But using very sophisticated research techniques, some researchers have determined that education accounts for a fraction (between a fifth and a third) of economic growth of a nation. [1] In some national circumstances, education has a massive effect; in others the effect is muted. It is important to understand this dependency because in some countries and regions, education is under attack for failing to deliver the goods, the promise of economic and social well-being for a nation. Any critical thinking about the benefits of education at national levels needs to begin with an understanding about this dependency.

The big idea is that a nation’s investment in education may not have great payoff if the circumstances aren’t right—but what are those circumstances? The experience in China is a case in point—my Darden colleague, Professor Dennis Yang, has contributed some excellent research [2] on the returns to education before and after the economic reforms in China. He found a low rate of return to education before the reforms. After the reforms—today—the return on education in China is about at the level of the United States. Education made less difference earlier during China’s centrally-planned economy; and it makes much more difference today in China’s more market-oriented economy.

Professor Yang also found that in regions of China where there is more foreign direct investment (FDI), there is a much higher rate of return on education. FDI brings in new technology and raises productivity. And multinational firms create a competitive market for the talented, educated, and experienced worker. Training is associated with rising wages.

As textbooks say, growth of income and productivity in a nation is fundamentally driven by capital and labor: if you invest in more of each, you are liable to get more growth, up to some point of diminishing returns. In the absence of sufficient labor and adequate tools, education alone won’t add much to the productivity of a nation. But in the presence of an adequate supply of labor and capital, better-trained workers can perform more effectively, adopt global best practices, and operate more sophisticated machines. Not all labor hours are equal: the worker who has more years of education and work experience will likely be a more effective employee. Logically then, education would seem to amplify the benefits of investing to provide more labor and capital.

Unfortunately, research does not support that suggestion. It’s true that labor and capital explain much of the variation in productivity across nations. But simply adding education as a factor doesn’t explain much more of the variation. This is a surprise, since the ROI on education is so high at the level of individuals (as my earlier post documented). You would think that across whole societies, education alone would yield a high boost in productivity. Here’s where the mystery deepens.

Edward Prescott, the Nobel Laureate in Economics (2004), summarized studies of the production of textiles in various countries and found some countries were far more productive. [3] Why? It had to do with resistance to the adoption of global best practices of operation. Such resistance can arise from culture—especially attitudes regarding work ethic and shirking—as well as corruption, unionization, and concentrated ownership.

Nobel Laureate (1993), Douglas C. North, argued that institutional developments, are crucially important to economic growth throughout history. Rules of the game, such as property rights, cultural norms of behavior, democratic regimes, zoning laws, tariffs, tax codes, and many kinds of regulations matter greatly to growth—all of these institutional considerations affect the incentives to innovate, develop new technologies, reorganize production and distribution, and to accumulate physical and human capital.

An important illustration of the role of institutions is to consider the great Industrial Revolution that began about 1750 and ended about 100 years later. Economists and historians have asked why the Industrial Revolution began in Britain. David Landes discussed this in his magisterial work, The Wealth and Poverty of Nations. He wrote that Britain closely conformed to an ideal (pages 217-18):

“…the society theoretically best suited to pursue material progress and general enrichment…would be one that:

  1. Knew how to operate, manage, and build the instruments of production and to create, adapt, and master new techniques on the technological frontier.
  2. Was able to impart this knowledge and know-how to the young, whether by formal education or apprenticeship training.
  3. Chose people for jobs by competence and relative merit; promoted and demoted on the basis of performance.
  4. Afforded opportunity to individual or collective enterprise; encouraged initiative, competition, and emulation.
  5. Allowed people to enjoy and employ the fruits of their labor and enterprise.”

Landes adds that a high-growth society will secure the rights of personal liberty and private property, and provide stable, responsive, and honest government.

The economist, Elhanan Helpman, wrote, “Institutions are more fundamental determinants of economic growth than R&D or capital accumulation, human or physical” (The Mystery of Economic Growth, p. 141). Other economists have produced numerous studies across other countries and industries with a similar conclusion: education in the context of free and competitive markets has a substantial and positive impact on productivity. Where employees and entrepreneurs can readily apply the benefits of education and the transfer of global best practices of operation, education will lift productivity. Thus, it seems that the negative impact of bad institutions can overpower the benefits of education—and presumably, good institutions can amplify the benefits of education.

In their new book, Why Nations Fail, Daron Acemoglu and James Robinson give abundant evidence that the impact of education is deeply affected by the societal context. In reviewing the book, Simon Johnson wrote, “ Countries rise when they put in place the right pro-growth political institutions and they fail—often spectacularly—when those institutions ossify or fail to adapt.  Powerful people always and everywhere seek to grab complete control over government, undermining broader social progress for their own greed. Keep those people in check with effective democracy or watch your nation fail.”

So what?

So institutions matter. What should the practical business executive, educational leader, or student do with this? I think that this insight raises several important questions for consideration.

Should nations invest in more education? The answer is unquestionably “yes…and.” Without rising educational levels, there is no hope of escaping from poverty for developing economies—or for the developed economies, no hope for greater social mobility and higher economic equality. But the big implication of this story is that education pays off for society if society makes it possible to realize the benefits of education through strong social, legal, and political institutions. A command economy like North Korea probably renders the benefits of education nil: central planning, cronyism, the absence of incentives for personal initiative, and the gulag for too much personal expression create a society of the lowest common denominator. On the other hand, relatively liberal and developed economies offer attractive venues in which to exercise one’s education. Yes, a nation should invest in more education and that nation should seek to strengthen the institutions of society that make such education valuable.

Where should the educated person go to work? Personal freedom, low corruption and crime, and moderate-to-low taxes create the attractive stew for the educated. Perhaps this explains the “brain drain” that authoritarian societies experience. Of course, people are motivated more by ideals than by money. Working in a developed economy with strong institutions may yield a big payoff, but not grant the kind of social impact that one might like to have. Many students from developing economies choose to start their careers in a developed economy and then later return to their homelands to help strengthen institutions there.

In light of the new research that reveals that institutions’ impact depends on education, where might we anticipate that business education is most likely to have its greatest impact? One infers from the research findings that education will have the greatest impact in those societies with property rights, civil rights, democracy, and relatively less-regulated markets are all associated with higher impact of education. We’ve talked of education as enhancing productivity, but can education enhance institutions?

Over 13,000 institutions in the world offer degrees of some kind in business. I know of no rigorous study that tests the relationship between business education and measures of wealth creation and productivity in a country. But two years ago, a task force of business school Deans that I chaired produced a report, Globalization of Management Education (AACSB, 2011). Our report shows conclusively that management education is no longer confined to the developed countries. In fact, it is growing quite rapidly in the emerging economies. The mobility of students, teachers, and whole institutions is already high and rising still. We are seeing stunning growth of cross-border partnerships among business schools, the development of curricula on globalization, and a serious deepening of the respect for cross-border differences. The world is not “flat;” it is “curved.” Differences in culture, laws, geography, and economies mean that we must produce a new generation of leaders who can navigate through those differences. If one believes in the benefits from education, these trends are a very good thing for the welfare of future generations.

What should business leaders do? Educators are moving to promote the benefits of management development globally. What role should business practitioners play in this effort? In his book, The Competitive Advantage of Nations, Michael Porter wrote,

“Advanced and specialized factors of production, such as highly skilled personnel, industry-specific infrastructure, and local scientific expertise in particular fields are the sine qua nons of competitive advantage. The level of competitive advantage that a nation’s firms can achieve is set by the quantity and especially the quality of factors. Yet they are not inherited by a nation but created. While government has a constructive and important role in creating factors, it cannot be left to government alone. In nearly every competitive industry we studied, no matter what the nation, leading firms took explicit steps to create factors or ensure that institutions were established or influenced to do so. Companies did not accept the status quo of factor development in the nation, but sought to upgrade it. … Firms must invest directly in factor creation through their own training, research, and infrastructure building. Internal efforts at factor creation lead to the most specialized and often most important factors. The competitive firms we studied usually had well-developed internal training programs…Failing to invest in factor creation is a fatal error in international competition. …Investments in factor creation have a medium- to long-term payback. It takes sustained investment over a number of years to see the return. Stop and start patterns of investment are often ineffective. …Firms have a responsibility, not to mention a self-interest, in influencing the type and character of degree programs, research directions, and public services. …Firms can shape factor creation in educational institutions in many ways. One is by sponsoring students or sending personnel from the firm to study. Others include playing an active role in helping institutions identify the needs of the industry, planning curriculum, placing graduates, and providing financial support for equipment and facilities, faculty positions, scholarships, and recognition programs for outstanding teachers and student. Firms can establish working relationships with faculty in disciplines of interest to help such faculty understand the needs of industry and advise students accordingly.” (pages 592-595)

To bring to bear the immense power of education as a transforming force in business and society, business leaders have an important role to play. Louis Pasteur famously said that “fortune favors the prepared mind.” Based on our growing understanding about the role of education in promoting the creation of economic value we could adapt Pasteur’s saying, “fortune favors the trained individuals and nation.”

  1. Elhanan Helpman (The Mystery of Economic Growth, 2004 page 161) summarizes various studies showing that education accounted for 21-23% of long-term GDP growth in the U.S. He notes, “researchers have found repeatedly that education plays a major role in economic growth.” (p. 41) []
  2. Yang, 2005, “Determinants of schooling returns during transition: Evidence from Chinese cities,” Journal of Comparative Economics. Ge and Yang, 2011, “Labor market developments in China: A neoclassical view” China Economic Review. And Yang, Chen, and Monarch, 2010, “Rising Wages: Has China lost its global labor advantage?” Pacific Economic Review. []
  3. Edward C. Prescott, “Needed: A Theory of Total Factor Productivity” International Economic Review Vol. 39, No. 3, (August 1998). []